Shop Policies

Shop Policies


Processing time

The time we need to prepare an order for dispatch varies. For details, see individual items.


Customs / import taxes 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


Payment options

Ownatune keeps your payment information secure. We never receive your credit card information. Processing is carried out using the stripe payment portal. 


Returns & exchanges

Due to the nature of the product, we don't accept returns and exchanges.

We do, however, accept cancellations made before the item is dispatched.

Please make contact with us immediately and/or within 24 hours of putting the order if you wish to cancel it.

You can also contact us if you have any problems with or questions about your order.