Refund Policy

Returns/Refund Policy

As we create customizable products we cannot offer refunds or returns.

If your delivery arrives damaged, then we can ship out a new print/frame.

 

To be eligible for a new print/frame, you must email us a picture of the damaged version, as well as the packaging it arrived in.

 

To contact us please email info@ownatune.com. We will process your new version as quickly as we can.

 

You can always contact us for any return question at info@ownatune.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.